Should you be unhappy with your new product we will credit you for up to 75% of the purchase price towards the acquisition of replacement items.
If your new selection exceeds the 75%, then you will be accountable for the difference. If the new purchase does not meet the 75% threshold, there will be no additional credit.
If our client plans to take advantage of the 75% Buy Back Guarantee, all choices and changes to the room are to be approved by The Reflective Designer working with them. As one can imagine even the best placed pieces of furniture can be hurt by its proximity to an item which does not suit the room. Therefore, any acquisition or subtraction of furnishings, changes to accessories or color are subject to approval. Any change by purchasing new products does not have to be made through The Reflective Designer, it only has to be given the approval that those new items will work with the items sold by The Reflective Designer and subject to the 75% Buy Back Program.
Any Hunter Douglas product that has been purchased through The Reflective Designer is subject to a 100% Buy Back guarantee if the customer is not 100% happy with the product.
If your new selection exceeds the 100% credit from the original item, then you will be accountable for the difference. If the new purchase does not meet the 100% threshold, there will be no additional credit .
If a product is delivered with any defects it will be fixed at The Reflective Designer’s total expense. If the product is delivered and signed off as perfect then any new damages to the product will not allow it to be replaced with our Buy Back Program.
The Buy Back Guarantee will be calculated for the original cost of the product less any transportation, delivery or installation charges. The credit toward your replacement product will not include the cost of shipping, delivery and installation.