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Benefits: Exclusive Buyback Program

The Reflective Designer's 75% Buy Back Exclusive Guarantee

If for any reason you are not pleased with your new product we will credit you up to 75% of the purchase price towards the acquisition of a replacement item(s).

  • If your new selection should exceed the 75% value, then you will pay the difference between the original purchase price and the price of the replacement. If the new purchase does not meet the 75% threshold, no additional credit will be granted – the remainder is forfeited.
  • The 75% value is calculated for the original cost of the product less any transportation, delivery or installation charge. The credit toward your replacement product will not include the cost of shipping, delivery and installation. This will remain the responsibility of the customer.
  • Products delivered with defects will be fixed at The Reflective Designer’s total expense. Once a product is delivered and signed for, any damages to the product will not allow it to be replaced with our 75% Buy Back Program.
  • Any request for the 75% buy back must be made within a 15 Day window of the receipt of the goods.
  • This program is qualifies for up to one Buy Back for each item sold on every new order, there cannot be multiple exchanges on an item’s replacement.

If our client plans to take advantage of the 75% Buy Back Guarantee, all choices and changes to the room are to be approved by The Reflective Designer working with them. As one can imagine even the best placed pieces of furniture can be hurt by proximity to an item which does not suit the room. Therefore, any acquisition or subtraction of furnishings, changes to accessories or color are subject to review and approval. Any change by purchasing new products does not have to be made through The Reflective Designer, it only has to be given the approval that those new items will work with the items sold by The Reflective Designer and subject to the 75% Buy Back Program.

The Reflective Designer's 100% Buy Back Exclusive Guarantee for Hunter Douglas Products

If for any reason you are not pleased with your new Hunter Douglas product(s) we will credit you up to 100% of the purchase price towards the acquisition of a replacement item(s).

  • If your new selection should exceed the 100% value, then you will pay the difference between the original purchase price and the price of the replacement. If the new purchase does not meet the 100% threshold, no additional credit will be granted – the remainder is forfeited.
  • Products delivered with defects will be fixed at The Reflective Designer’s total expense. Once a product is delivered and signed for, any damages to the product will not allow it to be replaced with our 100% Hunter Douglas Buy Back Program.
  • The 10% value is calculated for the original cost of the product less any transportation, delivery or installation charge. The credit toward your replacement product will not include the cost of shipping, delivery (on shutters only) and installation. This will remain the responsibility of the customer.
  • Any request for the 100% buy back must be made within a 15 Day window of the receipt of the goods.

Become one of our valued "friends" and enjoy the great benefits this program provides!

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